Frequently Asked Questions

To start, we ask you to book a consultation with one of our Doctors. 

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The results of your consultation are reviewed by a medical professional who will provide a tailored treatment plan for you to consider. If you’re happy with the plan we create a prescription and send it to our dispensary, or if you wish to a partner pharmacy, who sends your treatment straight to your door.

We have the best value in Australia, as well as the largest choice of options. Consultations are affordable, or bulk billed. Dispensary orders are free for pickup, or free shipping over $200, PLUS there is the 4-20 discount of 5% off for orders over $400, PLUS there is $ loyal points on every purchase to use on your next purchase. Undoubtably the best value in Australia!

You must be at least 18 years old and an Australian resident to use the EMC Clinic website.

Yes. You’ll receive an email from us once you book a consultation to connect you to your EMC Clinic doctor. Your doctor will explain the treatment plan and provide information about any prescribed medications. You’ll be able to reply to your doctor directly with any additional questions. Our doctors always aim to respond within 24 hours.

No. Just like any other prescription, it’s important that your EMC Clinic Doctors works with you to determine the best treatment for your unique situation. Consultations and prescriptions are based on best medical practice and Australian General Practice guidelines. You can book a prescription request on our booking page, or contact us for details.

Approved patients at EMC Dispensary have access to hundreds and hundreds of treatment options of their choice. We guide patients help them find the right treatment plan. You can message us directly if you have any concerns. We aim to provide the most appropriate treatment plan that suits your needs. We will provide you with comprehensive information about any prescriptions prior to shipping. Please allow time for prescription supplies to arrive from the hundreds of suppliers for you.

Yes, you can provide information about personal preferences. This doesn’t guarantee that you will receive this treatment but may help us tailor our plans to suit you better.

No. Just like any other prescription, it’s important that your EMC Clinic Doctors works with you to determine the best treatment for your unique situation. Consultations and prescriptions are based on best medical practice and Australian General Practice guidelines.

The Australian and New Zealand College of Cannabis Practitioners (ANZCCP) recommends limits on daily amounts for prescriptions, e.g. 2g/day. EMC Clinic adheres to these recommendations.

For our stable patients or patients coming from a different clinic, prescriptions will last 6 months. We request a minimum of 1 consultation every 6 months.

Yes, Medicare and Bulk Billing is available on some consultations - please see the booking page details for which ones. Telehealth Bulk Billing and Telehealth Medicare is available in selected circumstances as the government allows. There are indeed free and compassionate bookings available.

In order to provide safe treatment plans we need to verify your identity. We do this using your drivers license or 18+ card. If this is unsuitable for you we can offer other means of identification.

After your consultation you will be immediately prescribed and able to order any prescription from EMC Dispensary. In order to progress your consultation quickly we suggest providing a health summary or referral letter prior to your consultation. The EMC Dispensary is powered by Fastpost Dispensary, and will process your order asap. Please note some orders from the different suppliers can take a day or more to arrive for dispensing to you. Please see our Policies.

The information we ask you for helps our GPs to thoroughly assess you and provide suitable safe treatment options, just like your regular GP does. All medication has potential risks and side effects and we will inform you of these before we ship your medication to you.

Yes. Telehealth services are provided by qualified medical professionals. Prescriptions are filled complying with Australian regulations.

It is important you let us know of any changes to your health or any new medications you are taking. This may affect the effectiveness or safety of your treatment plan. You can access your personal details when you log in and make changes from within the online portal.

Please see our Policies.

In most cases, yes. It does depend on the state you live in, as there are some restrictions. Let us know your preferred pharmacies details and we'll co-ordinate with them to get your prescription ready for pick up. Please note, an additional $ admin fee applies for this option. This is to cover the time it takes to liaise with your selected pharmacy and send your paperwork to them. Prescription Request Booking is available on our Booking page. Please see our Policies.

Unlike other clinics and dispensaries, we have no hidden fees or surcharges. Our payments are all inclusive of fees and taxes.

You can book a prescription request on our booking page. Even if you have had past prescriptions outside of EMC Clinic it’s important that your prescribing doctor gets to know you and your medical history before prescribing. We want to provide easy convenient healthcare, but we want to do it safely.

Let us know. We’re always happy to discuss your treatment and alternative options if you’re not getting the results you hoped for.

Yes, but it will depend on your prescription and your unique medical history. If you’re finding you aren’t getting the results you were hoping for let us know and we will do our best to help. Please use the dosing guides in the download library.

If you are experiencing concerning or life threatening side effects please call 000. We cannot provide emergency services. If you would like to discuss side effects from your medication please contact us and we will endeavour to get in touch within 24 hours. If you need to speak to someone urgently or need a physical examination please contact your regular GP.

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‍‍Important: If you are experiencing a medical emergency contact 000 immediately.

Australian law restricts us from directly discussing treatment options before you have had a consultation with our GPs.
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We aim to provide a number of evidence based prescription and non prescription medications to help treat selected medical conditions. When you are sent your treatment plan we will provide you with detailed information about each treatment, how it works and how to use it.
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We will provide comprehensive information on possible side effects and we require that you review this and consent prior to shipping your medication. You will also receive the medication safety information included with your prescription.

We strongly support everyone having their own GP. Our doctors work as General Practitioners and understand the value of a regular doctor who can provide comprehensive medical care and continuity. We encourage you to continue to have ongoing medical care with your GP and keep them informed of any medications you are prescribed through Candor.

We also understand that medicine is changing. Online services and telehealth allow doctors to provide convenient consultations to patients and can ease the burden on the demand for GPs. We don’t claim to be able to provide comprehensive general practice care; we can’t examine you or perform procedures, and we don't offer treatment plans for complicated conditions.

What we do provide is simple, discreet, evidence based treatment plans for specific conditions, tailored to your needs.

No. Your health is important and is best cared for by a community GP. While we can help you with certain concerns, we do not provide advice or treatments for medical conditions outside these specific consultations.

For advice about your other health concerns, medications or other questions please see your regular GP.

Good news - EMC Clinic has hundreds of treatment options for partients to choose from. However, under Australian law we aren’t able to tell you specifically what medications EMC Dispensary can offer until you have had a consultation with one of our doctors. You will be fully informed and given opportunity to discuss the medication options before paying for a prescription.

Shipping is free for orders over $200. Please see checkout for shipping options. Orders under $200 usually cost around $15 for shipping. See further details on our Shipping Policies.

Once the dispensary receives your prescription order it generally takes 1-2 days to fill. We’ll send you an email with an AusPost tracking number once it ships or available for pickup. See further details on our Shipping Policies.

Yes. Shipping details can be changed in your account page.

Go to your member account page to see all your details and orders. You can track your orders there, or from the order confirmation email sent to your email address.

Go to your member account page to see all your details and change details like phone, email or address.

No worries - use our Contact Us chat function to send an email to us. We will get back to you asap. Make sure you register and login so our chat is saved and we can email you back if we are busy doing other things. We are available 10am to 4pm AEST.